{"id":16874,"date":"2024-04-02T15:31:30","date_gmt":"2024-04-02T13:31:30","guid":{"rendered":"https:\/\/www.chester.hr\/?page_id=16874"},"modified":"2024-06-09T18:37:10","modified_gmt":"2024-06-09T16:37:10","slug":"opci-uvjeti-poslovanja","status":"publish","type":"page","link":"https:\/\/www.chester.hr\/en\/opci-uvjeti-poslovanja\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<p><strong>GENERAL BUSINESS TERMS AND CONDITIONS OF THE COMPANY ALCATRAZ d.o.o.<\/strong><\/p>\n\n\n\n<p>Content<\/p>\n\n\n\n<p><a href=\"#podaci\" title=\"\">GENERAL INFORMATION ABOUT THE TRADER\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/a><\/p>\n\n\n\n<p><a href=\"#informacije\" title=\"\">GENERAL INFORMATION\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/a><\/p>\n\n\n\n<p><a href=\"#pojmovi\" title=\"\">Definition of terms\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/a><\/p>\n\n\n\n<p><a href=\"#obiljezja\" title=\"\">Main features of products\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/a><\/p>\n\n\n\n<p><a href=\"#postupak-sklapanja\" title=\"\">Contracting procedure\/Ordering\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..<\/a><\/p>\n\n\n\n<p><a href=\"#cijena\" title=\"\">Price\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/a><\/p>\n\n\n\n<p><a href=\"#placanje\" title=\"\">Payment\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/a><\/p>\n\n\n\n<p><a href=\"#oprema\" title=\"\">Shipment (delivery) and pickup\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/a><\/p>\n\n\n\n<p><a href=\"#povrat\" title=\"\">Return, complaint, replacement\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/a><\/p>\n\n\n\n<p><a href=\"#otkazivanje\" title=\"\">Right of withdrawal\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..<\/a><\/p>\n\n\n\n<p><a href=\"#materijalni-nedostaci\" title=\"\">Material defects<\/a><\/p>\n\n\n\n<p><a href=\"#primjedbe-prigovori\" title=\"\">Comments and complaints\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/a><\/p>\n\n\n\n<p><a href=\"#zastita-podataka\" title=\"\">User's personal data protection\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..<\/a><\/p>\n\n\n\n<p><a href=\"#zavrsne-odredbe\" title=\"\">Final provisions\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p id=\"podaci\"><strong>GENERAL INFORMATION ABOUT THE TRADER<\/strong><\/p>\n\n\n\n<p>Company name: ALCATRAZ d.o.o. for information society services<\/p>\n\n\n\n<p>Short name: ALCATRAZ d.o.o.<\/p>\n\n\n\n<p>Headquarters: Keseri 21, Je\u017edovec, 10250 Lu\u010dko<\/p>\n\n\n\n<p>The company is registered in the court register of the Commercial Court in Zagreb under MBS (Business Entity Code) 080996700, EUID: HRSR.080996700, VAT ID: 78499636576,<\/p>\n\n\n\n<p>Business account and bank: IBAN HR4223600001102909596 Zagreba\u010dka banka d.d. (Zagreba\u010dka Banka Inc.).<\/p>\n\n\n\n<p>Share capital: 2500.00 \u20ac fully paid up.<\/p>\n\n\n\n<p>Authorized representative: Sini\u0161a Vaji\u0107.<\/p>\n\n\n\n<p>Contact phone: +385 1 5629 850.<\/p>\n\n\n\n<p>Email address info@chester.hr.<\/p>\n\n\n\n<p id=\"informacije\"><strong>GENERAL INFORMATION<\/strong><\/p>\n\n\n\n<p>The General Business Terms and Conditions are prepared in accordance with the Obligations Act, the Consumer Protection Act, and all other applicable regulations of the Republic of Croatia, as well as in line with European Union rules on e-commerce conditions.<\/p>\n\n\n\n<p>The General Business Terms and Conditions apply to all business relationships with online customers and also constitute pre-contractual notifications for the internet shop https:\/\/chester.hr\/, operated by ALCATRAZ d.o.o., when the contract is concluded by a consumer.\u00a0<\/p>\n\n\n\n<p>Unless the contracting parties agree otherwise, the General Business Terms and Conditions of ALCATRAZ d.o.o., published on this page, the Consumer Protection Act (especially the part regulating contracts concluded at a distance, OG 19\/22, Chapter III \u2013 Contracts concluded away from business premises and distance contracts), and other applicable regulations shall take precedence.<\/p>\n\n\n\n<p id=\"pojmovi\"><strong>Meaning of terms<\/strong><\/p>\n\n\n\n<p><em>Customer<\/em> is any legal or natural person who places an order, accepts an offer, or completes a purchase.<\/p>\n\n\n\n<p><em>Consumer <\/em>\u2013 a natural person who enters into a legal transaction or acts in the market outside of their trade, business, craft, or professional activity.<\/p>\n\n\n\n<p><em>Consumer contract<\/em> is a contract concluded by a consumer and any natural or legal person acting within the scope of their trade, business, craft, or professional activity, including a person acting on behalf or for the account of such person.<\/p>\n\n\n\n<p><em>Online customer<\/em> is a visitor to the website <a>https:\/\/www.chester.hr\/<\/a>who fills out an electronic order and orders (purchases) at least one product.<\/p>\n\n\n\n<p><em>User<\/em> is any visitor to these pages.<\/p>\n\n\n\n<p><em>Trader<\/em> is the company <a>ALCATRAZ d.o.o.<\/a><\/p>\n\n\n\n<p><em>Trader<\/em> operates at its headquarters Keseri 21, Je\u017edovec, 10250 Lu\u010dko, through the website https:\/\/chester.hr\/ (hereinafter referred to as: Internet shop or Webshop).<\/p>\n\n\n\n<p><em>Manufacturer<\/em> is the person who manufactured the item, imported the item into the European Union, or any other person who presents themselves as the manufacturer by placing their name, trademark, or other distinguishing mark on the item.<\/p>\n\n\n\n<p><em>Natural person<\/em> acting as a Customer or Online Customer must be of legal age and fully legally competent. Contracts on behalf and for the account of a minor may be concluded by their legal representatives or guardians, and contracts for partially legally competent persons may only be concluded with the consent of their legal representative or guardian. The Trader bears no liability for actions contrary to this provision.<\/p>\n\n\n\n<p><em>Free of charge<\/em> means without costs necessary for removing the defect, in particular without postal costs, transportation costs, labor, or material costs.<\/p>\n\n\n\n<p><em>Retail price<\/em> is the final price in the official currency of the Republic of Croatia for a specific product or a certain quantity of the product, including taxes and other public charges, and which is personalized based on an automated decision-making system.<\/p>\n\n\n\n<p><em>Online marketplace<\/em> is a service that, through the use of software\u2014including websites, parts of websites, or applications managed by or on behalf of a trader\u2014enables consumers to enter into distance contracts with other traders or consumers.<\/p>\n\n\n\n<p>By purchasing a product, it is considered that the User \/ Customer \/ Online Customer has read, taken note of all the provided notifications, and given consent, accepted these pre-contractual notifications, terms of use, and General Business Terms and Conditions as an integral part of the consumer \/ sale, purchase contract, which in accordance with the law is considered a contract concluded at a distance.<\/p>\n\n\n\n<p>The webshop enables the purchase of goods from the trader's product range \u2013 the sales assortment and available stock \u2013 via the Internet shop on the trader's website, <a>https:\/\/www.chester.hr\/.<\/a><\/p>\n\n\n\n<p>The content of the trader's website https:\/\/chester.hr\/ is in the Croatian language. The official language for concluding sales contracts is Croatian. Croatian law applies to concluded sales contracts.<\/p>\n\n\n\n<p id=\"obiljezja\"><strong>Main features of products<\/strong><\/p>\n\n\n\n<p>The Customer familiarizes themselves with the main features of the product on the website https:\/\/chester.hr\/.<\/p>\n\n\n\n<p>Purchasing products through an online store offers a different shopping experience compared to in-person shopping, and it is necessary to pay attention to the following details.<\/p>\n\n\n\n<p>All product photos are symbolic and may differ in structure, shade of color, dimensions, or other characteristics. Regarding dimensions, customers are requested to compare the dimensions they need with the product dimensions indicated on the pages. The Trader strives to present the product as accurately and in as much detail as possible.<\/p>\n\n\n\n<p>Samples, models, colors, and sizes of specific products are displayed in the online store solely for the customer's information. Therefore, the sample, model, color, or size is not considered a condition for liability.<\/p>\n\n\n\n<p>ALCATRAZ d.o.o. reserves the right to modify information, including product prices and promotional offers on the website, without prior notice.<\/p>\n\n\n\n<p id=\"postupak-sklapanja\"><strong>Contracting procedure\/Ordering\/Notification<\/strong><\/p>\n\n\n\n<p>The ordering process on the chester.hr web store is described here: https:\/\/chester.hr\/kako-kupovati\/.<\/p>\n\n\n\n<p>If the consumer is obligated to make a payment under a contract concluded electronically, the trader will clearly and conspicuously notify the consumer about the main features of the product and the retail price before the consumer places the order. It is considered that the consumer has been informed about the main features of the product and the retail price if that information has been published on the trader's website.<\/p>\n\n\n\n<p>The Customer is solely responsible for access to their system and will ensure the security of their user data and passwords. The Customer guarantees the accuracy and truthfulness of all provided data, and the Trader is liable for any damages resulting from inaccurate or untruthful data.<\/p>\n\n\n\n<p>The Trader always strives to ensure the accuracy, truthfulness, and timeliness of the data published on the website. Despite this, it may happen that product characteristics, stock availability, and prices change so rapidly that the Trader fails to update the website data in time due to the human factor and the fact that it cannot be an automated process by nature. In such a case, the Trader will inform the Customer within the shortest possible timeframe about the changes and allow them to cancel the order or replace the ordered product. The company ALCATRAZ d.o.o. will make every reasonable effort to ensure the timeliness of information on the website, especially regarding the prices of offered products and services. If such an error significantly influences the customer's decision to order, the Customer retains the right to cancel or modify the order, which cancellation or modification must be communicated to the company ALCATRAZ d.o.o. immediately upon reviewing the order and without delay.<\/p>\n\n\n\n<p>If the consumer is obligated to make a payment under a contract concluded electronically, the trader will clearly and conspicuously inform the consumer about the main features of the product and the retail price before the consumer places the order.<\/p>\n\n\n\n<p>Before the consumer concludes a contract on the online marketplace or is bound by a corresponding offer, the consumer is informed that the most important parameters determining the ranking of product offers, which are available in a specific section of the online interface directly and easily accessible from the page displaying the offers at https:\/\/chester.hr\/, are displayed as search results using keywords, phrases, or other inputs. The most sold products, the most searched, or the most relevant products based on the entered keyword are shown to consumers. Searching is also possible by product categories, price, availability, color, etc., as displayed on https:\/\/chester.hr\/.<\/p>\n\n\n\n<p id=\"cijena\"><strong>Price<\/strong><\/p>\n\n\n\n<p>All product prices are expressed in euros (\u20ac). Product prices include value-added tax (VAT).<\/p>\n\n\n\n<p>Prices do not include delivery costs.<\/p>\n\n\n\n<p>The price of goods is determined individually for each product, and its change may be influenced by the supplier prices of ALCATRAZ d.o.o. Therefore, ALCATRAZ d.o.o. reserves the right to increase or decrease the regular price of goods in accordance with the purchase prices of its suppliers.<\/p>\n\n\n\n<p>In case the above occurs during a promotion or discount period for a product, ALCATRAZ d.o.o. reserves the right to increase or decrease the price of such a product, or to determine the regular price, promotional price, or discounted price, taking into account the increase or decrease in the purchase price of the product, while particularly ensuring that consumer rights and rules of fair business practices are not violated. If such an increase or decrease is not in accordance with mandatory regulations, ALCATRAZ d.o.o. will refrain from it.<\/p>\n\n\n\n<p>For customers purchasing via the online store, the valid price will always be the one published on the website at the time of purchase.<\/p>\n\n\n\n<p>The retail price is the price displayed next to each product, expressed in euros including the applicable VAT.<\/p>\n\n\n\n<p>The price of goods is determined individually for each product. The process of entering the price on the page for each product is subject to multiple levels of control; however, despite this, there is a possibility of errors due to the human factor, and by nature, it cannot be an automated process.<\/p>\n\n\n\n<p>Such situations are exceptional, and ALCATRAZ d.o.o. apologizes in advance to its customers for them, as it will be forced to inform them about the occurred situation, the incorrect price for a specific product, and the inability to deliver according to the customer's specific order.<\/p>\n\n\n\n<p>The company ALCATRAZ d.o.o. will periodically, at its discretion, place certain products on promotional sale. These products will be available to all customers under the same conditions or will be available to customers of a specific, precisely defined group. The terms of the promotional sale will be described in detail, specifically the duration of the sale, quantity restrictions, discount amount, etc.<\/p>\n\n\n\n<p>After the promotional sale period expires, the company ALCATRAZ d.o.o. will not accept new orders under the terms that relate to the expired promotional sale.<\/p>\n\n\n\n<p>The company ALCATRAZ d.o.o. will make every reasonable effort to ensure the timeliness of information on the website, especially regarding the prices of offered products and services.<\/p>\n\n\n\n<p>If such an error significantly influences the customer's decision to order, the Customer retains the right to cancel or modify the order, which cancellation or modification must be communicated to the company ALCATRAZ d.o.o. immediately upon reviewing the order and without delay.<\/p>\n\n\n\n<p id=\"placanje\"><strong>Payment<\/strong><\/p>\n\n\n\n<p>Payment for products can be made in the following ways:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>By payment to the transaction account\/virman payment.<\/em>: The online customer enters the required data on the order form. When paying by bank transfer, the online customer will receive a proforma invoice with all the necessary payment details to their email address. The payment can then be made using internet banking, a universal payment order through a bank, post office, Fine, etc. Upon receipt of the payment, ALCATRAZ d.o.o. sends the customer the ordered products to the delivery address, or if the customer chose personal pickup at the ALCATRAZ d.o.o. company address, the items will be prepared for pickup at the selected location, and ALCATRAZ d.o.o. will send a notification when the products are ready for collection. Location for personal pickup:<\/li>\n<\/ul>\n\n\n\n<p>NOTE: For bank transfer payments, goods are delivered only after the payment has been posted (according to bank statements\u2014typically on the next working day).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>By credit or debit card.<\/em>: The online customer enters the required information on the order form. The security of payments and customer data is handled by Corvus Payway, an online credit card authorization service. Payment can be made as a single payment using MasterCard\u00ae and Maestro\u00ae, Visa, Discover, and Diners cards, or in 2 to 6 installments: MasterCard\u00ae and Visa credit cards from Zagreba\u010dka banka, Maestro\u00ae, Visa Inspire, and Premium Visa cards from PBZ, Maestro\u00ae debit cards from the following banks: Erste &amp; Steiermarkische bank d.d., Sberbank d.d., Kent Banka, Kreditna Banka Zagreb d.d., and Slatinska banka d.d., as well as Diners cards.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PayPal: The online customer enters the required information on the order form. The security of payments and customer data is handled by PayPal, a global payment company.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cryptocurrency: The online customer enters the required information on the order form. The security of payments and customer data is handled by the PayCek online service. Request payment with one of the cryptocurrencies: Bitcoin \/ Ether \/ Bitcoin Cash \/ Stellar Lumen \/ Ripple \/ DAI \/ EOS. After selecting and confirming one cryptocurrency, the PayCek service will show you payment information and a PayCek QR code for payment. The customer needs to open their crypto wallet on a mobile device, scan the PayCek QR code for payment within the allocated time, send the funds from their virtual wallet, and after a certain number of verifications on the blockchain, the customer will receive a payment confirmation.<\/li>\n<\/ul>\n\n\n\n<p>All payments will be made in Euros, and if payments from the Customer to the Trader are made in a foreign currency, the customer bears the cost of currency conversion. As a result of payment in a foreign currency, there may be a small difference from the original price stated on the Trader's website.<\/p>\n\n\n\n<p>If the Customer is a foreign legal entity, payments are also possible in a foreign currency in accordance with domestic regulations and European Union regulations, provided that the above does not apply to cash on delivery payments.<\/p>\n\n\n\n<p>It is possible to issue an R1 invoice for all forms of payment.<\/p>\n\n\n\n<p id=\"oprema\"><strong>Shipment (delivery) and pickup<\/strong><\/p>\n\n\n\n<p>Delivery is carried out exclusively within the territory of the Republic of Croatia.<\/p>\n\n\n\n<p>Delivery is carried out through delivery services \u2013 GLS, HP, and other courier companies, and the usual delivery time depends on customer requirements.<\/p>\n\n\n\n<p>Product delivery is charged based on the product's weight in \u20ac.<strong>.<\/strong><\/p>\n\n\n\n<p>The product is considered delivered when the customer or an authorized person from the customer initials and\/or signs the written confirmation of receipt and delivers it to the Trader or hands it over to the delivery service.<\/p>\n\n\n\n<p>Ordered products are packaged in a way that they are not damaged during normal handling. The Trader is not liable for damages that may occur during delivery.<\/p>\n\n\n\n<p>Upon receipt, the Customer is obliged to check the condition of the shipment, and by signing at the time of receipt, you confirm that you have received the package (or packages) in undamaged condition. In case of visible damage to the packaging or product at the time of receipt, the Customer is obliged to immediately submit a written complaint to the deliverer (employee of the delivery service).<\/p>\n\n\n\n<p>If the goods have visible damage, defects, or if it is an item the Customer did not order, the Customer is authorized to refuse the package and must immediately inform the Trader. The delivery service will then return it to the Trader, who will contact the customer without delay and as soon as possible to arrange a new delivery of the correct goods or a possible refund in case the item the Customer ordered is no longer available.<\/p>\n\n\n\n<p>If the Customer refuses to accept the correct and undamaged goods they ordered, the Trader has the right to demand that the Customer reimburse all costs associated with the delivery.&nbsp;<\/p>\n\n\n\n<p id=\"povrat\"><strong>Return, complaint, replacement, repair<\/strong>\u3164<\/p>\n\n\n\n<p><strong>1. Consumer's right to unilaterally terminate the contract<\/strong><strong> <\/strong><strong>concluded away from business premises or concluded at a distance and their obligations.<\/strong><\/p>\n\n\n\n<p>The consumer has the right, without stating reasons, to unilaterally terminate a contract concluded away from business premises or concluded at a distance within 14 days from the date of its conclusion. The 14-day period begins from the day the consumer, or a third party designated by the consumer (who is not the carrier), takes possession of the goods that are the subject of the contract. If the consumer ordered multiple items in one order that are to be delivered separately, or if it concerns goods delivered in multiple parts or shipments, the mentioned period begins from the day the consumer, or a third party designated by the consumer (who is not the carrier), takes possession of the last item or the last shipment. If a regular delivery of goods over a specified period is agreed upon, the mentioned period begins from the day the consumer, or a third party designated by the consumer (who is not the carrier), takes possession of the first item or the first shipment.<\/p>\n\n\n\n<p>If, for the purpose of concluding a contract, the trader contacts the consumer by telephone, the trader is obliged to state their identity or the identity of the person on whose behalf and\/or for whose account they are acting, as well as the commercial purpose of the call at the beginning of the communication, and is required to inform the consumer about the right to unilaterally terminate the contract and the termination period.<\/p>\n\n\n\n<p>The consumer is obliged to inform the Trader of their decision to terminate the contract before the expiry of the period for unilateral contract termination mentioned in the previous paragraph. This must be done by providing an unequivocal statement expressing their will to terminate the contract or by sending the form for unilateral contract termination, which can be found at this link: https:\/\/chester.hr\/wp-content\/uploads\/dokumenti\/Obrazac-za-jednostrani-raskid-ugovora.pdf, via email to: info@chester.hr or by sending a registered letter to the Trader's address.<\/p>\n\n\n\n<p>The trader will provide the consumer with a confirmation of receipt of the unilateral contract termination statement without delay, to a physical address or email address. In case of contract termination, each party is obliged to return to the other party what it received based on the contract.<\/p>\n\n\n\n<p>Except when the trader has offered to pick up the goods being returned by the consumer, the trader must refund the amount paid only after the goods are returned to them, or after the consumer provides proof of having sent the goods back to the trader, if the trader were to be informed of this before receiving the goods.<\/p>\n\n\n\n<p>The consumer is obliged to return the goods to the address: ALCATRAZ d.o.o., Keseri 21, Je\u017edovec, 10250 Lu\u010dko.<\/p>\n\n\n\n<p>The refund of additional costs resulting from the consumer's explicit choice of a delivery method different from the cheapest standard delivery method offered by the Trader will not be made. The refund will be made using the same payment method used by the consumer at the time of payment, unless the consumer explicitly agrees to another payment method, and provided that the consumer is not required to bear any additional costs for such a refund.<\/p>\n\n\n\n<p>The consumer must return the goods without delay, in the condition in which they were delivered, and in the original packaging (commercial packaging in which the goods were delivered), with all accompanying parts and documentation, and no later than within 14 days from when they informed the Trader of their decision to terminate the contract. The consumer is considered to have fulfilled their obligation on time if they send the goods or hand them over to the Trader, or a person authorized by the Trader to receive the goods, before the expiry of the mentioned period.<\/p>\n\n\n\n<p>The consumer only bears the direct costs of returning the goods.<\/p>\n\n\n\n<p>The consumer is responsible for any reduction in the value of the goods resulting from handling, except for that which was necessary to determine the nature, characteristics, and functionality of the goods.<\/p>\n\n\n\n<p>In order to determine the nature, characteristics, and functionality of the goods, the consumer may handle and inspect the goods solely in a manner customary when purchasing goods at the trader's premises. Goods that the customer intends to return within 14 days must not be modified, used, nor may they undertake any actions that would not be permissible in the trader's physical store, or those that would diminish the value of the goods.<\/p>\n\n\n\n<p>In case of a reduction in the value of the product resulting from handling, the trader will deduct from the received purchase price in proportion to the reduction in the product's value based on an expert assessment, taking into account objective criteria for each individual case.<\/p>\n\n\n\n<p>The consumer does not have the right to unilaterally terminate the contract if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a contract for services has been fully performed for which the consumer undertakes to pay the price, and performance has begun with the explicit prior consent of the consumer and with their confirmation that they are aware they will lose the right to unilaterally terminate the contract under this section if the service is fully performed. It is considered that the consumer has given their consent and confirmation when they entered into the service contract. This does not apply to contracts concluded during unsolicited visits by the trader to the consumer's home or during trips organized by the trader for the purpose of promoting or selling products to the consumer.<\/li>\n\n\n\n<li>the subject of the contract is a product whose price depends on fluctuations in the financial market that are beyond the trader's control and which may occur during the period of the consumer's right to unilaterally terminate the contract. This does not apply to contracts concluded during unsolicited visits by the trader to the consumer's home or during trips organized by the trader for the purpose of promoting or selling products to the consumer.<\/li>\n\n\n\n<li>the subject of the contract is goods made to the consumer's specifications or clearly customized for the consumer.<\/li>\n\n\n\n<li>the subject of the contract is sealed goods which, for health or hygiene reasons, are not suitable for return if they have been unsealed after delivery. This does not apply to contracts concluded during unsolicited visits by the trader to the consumer's home or during trips organized by the trader for the purpose of promoting or selling products to the consumer.<\/li>\n\n\n\n<li>the subject of the contract is goods that, by their nature, become inseparably mixed with other items after delivery.<\/li>\n\n\n\n<li>the consumer specifically requested a visit from the trader for urgent repairs or maintenance work, provided that if during such a visit, in addition to the services expressly requested by the consumer, the trader provides some other services or delivers some other goods apart from those necessary for performing the urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract regarding those additional services or goods.<\/li>\n\n\n\n<li>the consumer specifically requested a visit from the trader to perform a paid repair service, and the contract, whose performance began with the explicit prior consent of the consumer, has been fully performed.<\/li>\n\n\n\n<li>and in other cases prescribed by law.<\/li>\n<\/ul>\n\n\n\n<p>Upon taking possession of the goods by the Customer or a person designated by the Customer, the risk of accidental loss or damage to the goods passes to the Customer.<\/p>\n\n\n\n<p>The Customer is obliged, during the period of the right to unilaterally terminate the contract, to exercise due care when inspecting or handling the goods.<\/p>\n\n\n\n<p>The Customer is liable for the diminished value of the goods when it results from handling that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.<\/p>\n\n\n\n<p>Diminished value of the goods may specifically consist of cleaning and repair costs, if it can no longer be sold as new, and justified loss of income for the trader when disposing of the returned goods as used goods.<\/p>\n\n\n\n<p>The extent of the Customer's liability for the diminished value of the goods will be determined in each individual case, taking into account all relevant circumstances.<\/p>\n\n\n\n<p>To avoid a price reduction due to the return of goods in case of unilateral termination by the Customer, the trader recommends that the Customer carefully review the product specifications. Furthermore, in case of doubt about specific product characteristics and\/or uncertainty regarding the handling or inspection of the product, the Customer is advised to contact the Trader to resolve such doubts or uncertainties.<\/p>\n\n\n\n<p>2. If the Customer is still not satisfied with the delivered product, they can return it within 14 days from the day of receipt, and the Trader will offer the Customer a replacement product. If the replacement does not suit the Customer, the money will be refunded. To exercise this right, it is necessary to send the undamaged product in its original packaging with all accessories and documentation that were originally delivered with the product.<\/p>\n\n\n\n<p>The Customer can file a complaint about the product in person or send it to the company's address: ALCATRAZ d.o.o., Keseri 21, Je\u017edovec, 10250 Lu\u010dko.<\/p>\n\n\n\n<p>The Trader is available to the Customer to provide information about the method, possibilities, and conditions for returning products on business days at the phone number +(385) 1 5629 850 or via email: info@chester.hr.<\/p>\n\n\n\n<p>For repair and maintenance services, if the value of the service exceeds \u20ac100.00, the trader will provide the consumer with a written quote or offer on another durable medium, describing the work, necessary materials, and parts for the repair.<\/p>\n\n\n\n<p id=\"otkazivanje\"><strong>Right to cancel an order.<\/strong><\/p>\n\n\n\n<p>The Trader and the Customer may exercise the right to terminate the contract (cancel the order) before the goods are shipped, with a refund of any previously paid funds. If the Trader is unable to deliver the paid goods for any reason, they will offer the Customer a replacement product; if the Customer does not want it, the paid funds will be fully refunded. If the Customer decides to terminate the contract (cancel the order) before the goods are shipped for delivery, the refund of funds will be processed within 10 working days.<\/p>\n\n\n\n<p>For anything not explicitly stated in these General Terms and Conditions, the provisions of the Consumer Protection Act apply.<\/p>\n\n\n\n<p id=\"materijalni-nedostaci\"><strong>Material defects<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong><\/strong><strong>Liability for material defects for contracts concluded before January 1, 2022:<\/strong><\/li>\n<\/ol>\n\n\n\n<p>According to Directive 1999\/44\/EC of the European Parliament and Council, and the provisions of the Obligations Act, the Trader is liable for material defects that the item had at the time of purchase.<\/p>\n\n\n\n<p><strong>The Trader's liability for material defects of the goods is excluded, except for liability for defects in goods under a consumer contract.<\/strong>. All Customers, except Consumers, can direct their claims regarding liability to the manufacturers and suppliers of the Trader. This exclusion of liability provision does not apply if the Trader was aware of the defect; in such a case, as well as in the case of consumer contracts, the following provisions shall apply.<\/p>\n\n\n\n<p>The Trader is liable for material defects in the goods that existed at the time the risk passed to the buyer, regardless of whether the Trader was aware of them. The Trader is also liable for material defects that appear after the risk has passed to the buyer if they are a consequence of a cause that existed before that. It is presumed that a defect that appears within six months from the transfer of risk existed at the time the risk passed, unless the trader proves otherwise or unless the contrary arises from the nature of the goods or the nature of the defect.<\/p>\n\n\n\n<p>A defect exists when:<\/p>\n\n\n\n<p>1) the item lacks the necessary properties for its regular use or for the market,<\/p>\n\n\n\n<p>2) the item lacks the necessary properties for a specific use for which the buyer acquired it, and which was known to the trader or should have been known to them,<\/p>\n\n\n\n<p>3) the item lacks properties and features that were expressly or implicitly agreed upon or prescribed, or<\/p>\n\n\n\n<p>4) when the trader delivered an item that is not equal to the sample or model, unless the sample or model were shown only for information purposes.<\/p>\n\n\n\n<p>5) the item lacks properties that are otherwise present in other items of the same type and which the buyer could reasonably expect based on the nature of the item, particularly taking into account public statements by the trader, manufacturer, and their representatives about the item's properties (advertisements, labeling, etc.), or<\/p>\n\n\n\n<p>6) the item was improperly installed, provided that the installation service is included in the performance of the sales contract, or<\/p>\n\n\n\n<p>7) improper installation is a result of defects in the installation instructions.<\/p>\n\n\n\n<p>The buyer is obliged to notify the trader of the existence of visible defects within two months from the day they discovered the defect, and no later than within two years from the transfer of risk to the buyer. When, after receipt of the item by the buyer, it becomes apparent that the item has a defect that could not be discovered by a usual inspection at the time of receipt, the buyer is required, under penalty of losing the right, to notify the trader of this defect within two months from the day they discovered it.<\/p>\n\n\n\n<p>The Trader is not liable for defects that appear after two years from the delivery of the item. The rights of the buyer who has timely notified the trader of the existence of a defect expire after two years from the date the notification was sent to the trader, unless the buyer was prevented from exercising them due to fraud by the trader.<\/p>\n\n\n\n<p>A buyer who has timely and properly notified the trader of a defect may, at their option:<\/p>\n\n\n\n<p>1) demand that the trader removes the defect, or<\/p>\n\n\n\n<p>2) demand that the trader delivers another item without defects, or<\/p>\n\n\n\n<p>3) demand a price reduction, or<\/p>\n\n\n\n<p>4) declare termination of the contract.<\/p>\n\n\n\n<p>The buyer may terminate the contract only if they have previously given the trader an additional reasonable deadline to fulfill the contract.<\/p>\n\n\n\n<p>The buyer may terminate the contract without setting an additional deadline if, after being notified of the defects, the trader informed them that they will not fulfill the contract, or if it is obvious from the circumstances of the specific case that the trader will not be able to fulfill the contract even within an additional period, as well as in cases where the buyer, due to the trader's delay, cannot achieve the purpose for which they entered into the contract.<\/p>\n\n\n\n<p>If the trader does not fulfill the contract within the additional period, the contract is terminated automatically by law, but the buyer may uphold it if they immediately declare to the trader that they maintain the contract in force.<\/p>\n\n\n\n<p>The buyer loses the right to terminate the contract due to a defect in the item when it is impossible to return the item or to return it in the condition in which they received it.<\/p>\n\n\n\n<p>For anything not explicitly stated in these terms regarding material defects, the relevant provisions of the Obligations Act apply.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Liability for material defects for contracts concluded after January 1, 2022.<\/strong> <strong>according to Directive 1999\/44\/EC of the European Parliament and Council, and the provisions of the Obligations Act.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The Trader's liability for material defects in the goods is excluded, except for liability for defects in goods under a consumer contract before the consumer notifies the trader of a material defect in the goods. All Customers, except Consumers, can direct their claims regarding liability to the manufacturers and suppliers of the Trader. This provision excluding liability for defects in the goods does not apply if the defect was known to the trader; in such a case, as well as in the case of consumer contracts, the following provisions shall apply.<\/p>\n\n\n\n<p>The Trader is liable for material defects in the goods that existed at the time the risk passed to the buyer, regardless of whether the Trader was aware of them. The Trader is also liable for material defects that appear after the risk has passed to the buyer if they are a consequence of a cause that existed before that. It is presumed that a defect that appears within one year from the transfer of risk existed at the time the risk passed, unless the trader proves otherwise or unless the contrary arises from the nature of the goods or the nature of the defect.<\/p>\n\n\n\n<p>A defect exists when:<\/p>\n\n\n\n<p>1) if the item does not conform to the description, type, quantity, and quality, or lacks the functionality, compatibility, interoperability, and other characteristics as determined by the sales contract, or<\/p>\n\n\n\n<p>2) if the item is not suitable for any particular purpose required by the buyer and which the buyer informed the trader of no later than at the time of concluding the contract, and for which the trader gave consent, or<\/p>\n\n\n\n<p>3) if the item is not delivered with all additional equipment and instructions, including installation instructions, as determined by the sales contract, or<\/p>\n\n\n\n<p>4) if the item is not delivered with updates as determined by the sales contract.<\/p>\n\n\n\n<p>A defect also exists:<\/p>\n\n\n\n<p>1) if the item is not suitable for the purposes for which goods of the same type are normally used, taking into account all European Union regulations and regulations of the Republic of Croatia, technical standards, or, if such technical standards do not exist, applicable codes of conduct in a specific area, if they exist. In consumer contracts, defects do not exist if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the item deviates from the criteria used for determining defects <a>and agreed to it<\/a>.<\/p>\n\n\n\n<p>2) if the item does not correspond to the quality and description of the sample or model that the trader made available to the buyer before concluding the contract. In consumer contracts, defects do not exist if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the item deviates from the criteria used for determining defects and agreed to it.<\/p>\n\n\n\n<p>3) if the item is not delivered with additional equipment, including packaging, installation instructions, or other instructions, which the buyer can reasonably expect to receive. In consumer contracts, defects do not exist if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the item deviates from the criteria used for determining defects and agreed to it.<\/p>\n\n\n\n<p>4) <a>if the item does not correspond to the quantity or lacks properties and other characteristics, including those related to durability, functionality, compatibility, and safety, which are typical for goods of the same type and which the buyer can reasonably expect considering the nature of the goods, and taking into account all public statements made by the trader or other persons in previous stages of the transaction chain, including the manufacturer, or made on their behalf, particularly in advertising or labeling. In consumer contracts, defects do not exist if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the item deviates from the criteria used for determining defects and agreed to it.<\/a><\/p>\n\n\n\n<p>5) if the item was improperly installed or assembled, and the installation or assembly service forms part of the sales contract and was performed by the trader or a person for whom they are responsible, or<\/p>\n\n\n\n<p>6) if an item that was intended to be installed or assembled by the buyer was improperly installed or assembled by the buyer, and the improper installation or assembly is a result of defects in the instructions provided by the trader or, in the case of goods with digital elements, by the trader or the supplier of the digital content or digital service.<\/p>\n\n\n\n<p>In consumer contracts, the consumer as a buyer is not required to inspect the item or have it inspected, but is obliged to notify the trader of the existence of visible defects within two months from the day they discovered the defect (preclusive period \u2013 under penalty of losing the right), and no later than within two years from the transfer of risk to the consumer. The trader is not liable for defects that appear after two years from the delivery of the item, and in commercial contracts, after six months.<\/p>\n\n\n\n<p>When notifying about a defect in the item, the buyer is not required to describe the defect in detail and invite the trader to inspect the item, unless it is a commercial contract.<\/p>\n\n\n\n<p>When, after receipt of the item by the buyer, it becomes apparent that the item has a defect that could not be discovered by a usual inspection at the time of receipt, the buyer is required, under penalty of losing the right, to notify the trader of this defect within two months from the day they discovered it, and in a commercial contract \u2013 without delay.<\/p>\n\n\n\n<p>The Trader is not liable for defects that were known to the buyer at the time of concluding the contract or could not have remained unknown to them.<\/p>\n\n\n\n<p>A buyer who has timely and properly notified the trader of a defect is entitled to:<\/p>\n\n\n\n<p>1) demand that the trader removes the defect, or<\/p>\n\n\n\n<p>2) demand that the trader delivers another item without defects, or<\/p>\n\n\n\n<p>3) zahtijevati razmjerno sni\u017eenje cijene,<\/p>\n\n\n\n<p>4) declare termination of the contract.<\/p>\n\n\n\n<p>The buyer has the right to withhold payment of any unpaid part of the price until the trader fulfills their obligations based on liability for material defects.<\/p>\n\n\n\n<p>If the defect is minor, the buyer does not have the right to terminate the contract, but they are entitled to other rights arising from liability for material defects, including the right to claim damages.<\/p>\n\n\n\n<p>Repair or replacement of defective goods is carried out free of charge, within a reasonable period from the moment the buyer notified the trader of the defect, and without significant inconvenience to the buyer, taking into account the nature of the goods and the purpose for which the buyer needed them.<\/p>\n\n\n\n<p>If the buyer does not receive the requested fulfillment of the contract within a reasonable period, they retain the right to terminate the contract or reduce the price.<\/p>\n\n\n\n<p>The buyer may terminate the contract only if they have previously given the trader an additional reasonable deadline to fulfill the contract.<\/p>\n\n\n\n<p>The buyer may terminate the contract without setting an additional deadline if, after being notified of the defects, the trader informed them that they will not fulfill the contract, or if it is obvious from the circumstances of the specific case that the trader will not be able to fulfill the contract even within an additional period, as well as in cases where the buyer, due to the trader's delay, cannot achieve the purpose for which they entered into the contract.<\/p>\n\n\n\n<p>If the trader does not fulfill the contract within the additional period, the contract is terminated automatically by law, but the buyer may uphold it if they immediately declare to the trader that they maintain the contract in force.<\/p>\n\n\n\n<p>If the trader does not fulfill the consumer contract within an additional reasonable period, the consumer is authorized to declare that the contract is terminated.<\/p>\n\n\n\n<p>The buyer loses the right to terminate the contract due to a defect in the item when it is impossible to return the item or to return it in the condition in which they received it.<\/p>\n\n\n\n<p>However, the buyer may terminate the contract due to a defect in the item if the item has completely or partially perished or been damaged due to a defect that justifies contract termination, or due to an event that does not originate from them nor from any person for whom they are responsible.<\/p>\n\n\n\n<p>The rights of the buyer who has timely notified the trader of the existence of a defect expire after two years from the date the notification was sent to the trader, unless the buyer was prevented from exercising them due to fraud by the trader.<\/p>\n\n\n\n<p>For anything not explicitly stated in these terms regarding material defects, the relevant provisions of the Obligations Act apply.<\/p>\n\n\n\n<p id=\"primjedbe-prigovori\"><strong>Comments and complaints.<\/strong><\/p>\n\n\n\n<p>In accordance with Article 10 of the Consumer Protection Act, the Trader enables Customers \/ Users to submit written complaints in the following ways:<\/p>\n\n\n\n<p>\u2013 via mail to the address: ALCATRAZ d.o.o., Keseri 21, Je\u017edovec, 10250 Lu\u010dko.<\/p>\n\n\n\n<p>&nbsp;\u2013 to the email address: info@chester.hr.<\/p>\n\n\n\n<p>The Trader undertakes to respond to all comments and complaints within a maximum of 15 working days. In order for the Trader to confirm receipt of a written complaint, in accordance with the Consumer Protection Act, and subsequently respond to it, the Customer \/ User must provide accurate contact details for receiving such confirmation.<\/p>\n\n\n\n<p>In case of a dispute between the consumer and the Trader, a complaint can be submitted to the Mediation Center at the Croatian Chamber of Economy, the Mediation Center of the Croatian Chamber of Trades and Crafts, the Mediation Center at the Croatian Association for Mediation, the Court of Honor of the Croatian Chamber of Trades and Crafts, and the Court of Honor at the Croatian Chamber of Economy through prescribed dispute resolution forms. Any disputes will be resolved amicably and through peaceful means, and otherwise, the competent court according to consumer protection rules has jurisdiction.<\/p>\n\n\n\n<p>If the customer is a legal entity, the consumer protection rules prescribed by these Terms of Use and the Consumer Protection Act do not apply to them.<\/p>\n\n\n\n<p><strong>User's personal data protection.<\/strong><\/p>\n\n\n\n<p>In accordance with Regulation (EU) 2016\/678 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation \u2013 GDPR) and applicable laws of the Republic of Croatia governing the field of personal data protection, the company ALCATRAZ d.o.o., as the Trader, is dedicated to promoting the principles of lawful, fair, and transparent processing of personal data.<\/p>\n\n\n\n<p>The Trader undertakes to provide protection of customer personal data by collecting only necessary, essential data about Customers\/Users required to fulfill our obligations, informing customers about how the collected data is used, regularly giving customers choices regarding the use of their data\u2014including the option to decide whether or not their name should be removed from lists used for marketing campaigns. All user data is strictly safeguarded and accessible only to employees who need it to perform their duties. All employees of the company ALCATRAZ d.o.o. and business partners are responsible for adhering to the principles of privacy protection.<\/p>\n\n\n\n<p>The Customer guarantees that the data provided is accurate, complete, and up-to-date, and by accepting these General Terms and Conditions, confirms their consent to the use of their personal data for the purposes stated above. All communication regarding the ordering process and the conclusion of the sales contract between the Trader and the Customer is conducted via the email and\/or phone number provided by the Customer during the registration process.<\/p>\n\n\n\n<p>In the event of a dispute brought before a court, the locally competent court is the actually competent court in Zagreb, within whose territory the Trader's headquarters are located.<\/p>\n\n\n\n<p><strong>Data collection&nbsp;<\/strong><\/p>\n\n\n\n<p>Personal data is any information relating to an individual whose identity is known or can be determined. An individual whose identity can be determined is a person who can be identified, directly or indirectly, in particular by reference to identifiers such as a name, personal identification number, location data, online identifier, or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.&nbsp;<\/p>\n\n\n\n<p>We collect data about you to ensure the smooth operation of our website and to provide you with the best possible experience on our site. Generally speaking, we distinguish between (a) personal data you provide to us, (b) personal data collected automatically, and (c) personal data we receive from another source.&nbsp;<\/p>\n\n\n\n<p><strong>Personal data you provide to us?<\/strong><\/p>\n\n\n\n<p>For example, we collect data you provide when you visit our website, request our newsletter, or order one of our products \u2013 in all such cases, you fill in certain fields or click a specific button, thereby possibly giving us your personal data. It may also happen that we collect data through surveys, when you contact our customer service, when you participate in a prize game, competition we organize, and similar activities.<\/p>\n\n\n\n<p>When you provide feedback on a product or file a complaint about a specific product, it is also possible (or likely) that we will collect some personal data from you. We collect all these data either by obtaining your consent for such collection or because such data is necessary for us to fulfill our contractual obligation (for example, when we need to respond to a specific complaint regarding a product), and for the purposes of these General Business Terms and Conditions, we consider these as Personal Data that you provide to us.<\/p>\n\n\n\n<p><strong>Registration and newsletter<\/strong><\/p>\n\n\n\n<p>Registration, as a process of voluntarily providing your personal data, and subscribing to the newsletter are two categories of personal data processing to which we pay special attention.&nbsp;<\/p>\n\n\n\n<p>During registration, the User enters their email address, and a password is sent to that address.&nbsp;<\/p>\n\n\n\n<p>If they wish to receive marketing notifications at the same address, they must click the corresponding checkbox, thereby giving their clear and unambiguous consent. You can refuse your consent for data storage, the use of your email address for newsletter delivery at any time\u2014you can do this via the link in each Email Newsletter or by direct contact at <a>info@chester.hr<\/a>. In that case, we will immediately delete your data related to newsletter delivery. If the User no longer wishes to receive our news (newsletter), they can unsubscribe from the recipient list at any time.<\/p>\n\n\n\n<p>Every User of the website, regardless of registration, can subscribe to receive news and notifications from the Trader on the homepage of the online store.<\/p>\n\n\n\n<p><strong>Consents.&nbsp;<\/strong><\/p>\n\n\n\n<p>Every user gives Consent for the collection of their personal data. In the form, at the point where personal data is entered, a notification appears stating that the data is collected within a precisely defined scope, for a precisely defined purpose, and where this data is stored. If the same data will be used for multiple purposes, the User must provide clear consent for each of these purposes (checkboxes that the User must independently tick).&nbsp;<\/p>\n\n\n\n<p><strong>Personal data we collect automatically.&nbsp;<\/strong><\/p>\n\n\n\n<p>There are also Personal Data that we collect automatically, which are data we record when you use our websites or when you use some of our services. Whenever you use our websites, for example, when you read an email from us, certain information (which is not necessarily personal data) is generated and automatically collected.<\/p>\n\n\n\n<p>We collect such data for the purpose of pursuing a legitimate interest, and for the purposes of these General Business Terms and Conditions, we consider them as Personal Data collected automatically.<\/p>\n\n\n\n<p><strong>Cookies<\/strong><\/p>\n\n\n\n<p>To improve quality and constantly enhance the user experience, the website https:\/\/chester.hr\/ stores small text files called cookies on your computer when you visit. Through cookies, we collect information about website usage for the purpose of improving quality and constantly enhancing the user experience. Examples of website usage information include: the most visited and viewed pages and links on our website, the number of forms filled out, time spent on the page, the most popular keywords leading users to our site, IP address, device data from which the page is accessed such as hardware settings, system activities, browser types, etc.&nbsp;<\/p>\n\n\n\n<p>The European Union Directive of May 26, 2012, obliges website owners to request the User's consent before storing cookies. By clicking the \"I Agree\" button, the User gives their consent for the use of cookies. By clicking the \"Learn more about cookies\" button, the User can view the Cookie Policy. It is also displayed here: https:\/\/chester.hr\/politika-kolacica\/.<\/p>\n\n\n\n<p>We use cookies to be able to make further improvements to this website, to enhance your browsing experience on this site, and to make your shopping experience as positive as possible. We will not use cookies together with your personal data without your prior consent. Our data processing is based on the legal provisions of applicable positive regulations.<\/p>\n\n\n\n<p>Cookies are small text files placed on your device to store data, which can be retrieved by the web server in the domain that set the cookie. We use cookies and similar technology to track and remember what you have in your cart, to store your preference settings, and to apply them for login purposes, enable online advertising, combat fraud, analyze the performance of our products, and for other legitimate purposes. We may also use web beacons to deliver cookies and collect data on usage and effectiveness. Our websites may include web beacons, cookies, or similar technology from third-party service providers.&nbsp;<\/p>\n\n\n\n<p>If desired, the User can block cookies and continue browsing the site, which may result in some website functions no longer being fully usable. In no case does this lead to the identification of individuals behind the data or the collection of personal data, in accordance with the Data Protection Regulation.<\/p>\n\n\n\n<p>To order products on our pages, you should enable the use of cookies. If you do not enable cookies, you will still be able to use our websites, but some functionalities may be disabled. Most web browsers allow the use of cookies in their settings, but you can change these settings in your web browser settings (on your computer, tablet, or other mobile device).<\/p>\n\n\n\n<p>Cookies cannot harm your computer. We never store data that serves for personal identification, such as your debit\/credit card details, in cookies. However, we use encrypted and anonymized data collected from cookies to improve our website\u2014for example, to detect and fix errors that occasionally occur on websites.<\/p>\n\n\n\n<p>Cookies are not computer programs; they cannot read other information stored on your computer. They cannot be used to transmit computer viruses or obtain user data such as email addresses, etc. It is possible that we have an agreement with carefully selected and monitored suppliers who, in a small number of cases, may set cookies during your visit to our website, which are used for remarketing purposes\u2014meaning to show you products and services based on your assumed interests and preferences. Please note that we are not and cannot be responsible for the content of websites that are not ours, i.e., that we do not control. Our cookies do not contain personal data, such as your name or surname, or payment details\u2014they only contain a 'key' that connects to such data once you log into your user account. If you want to restrict, block, or delete cookies from any website under our control, you can do so in your web browser settings. Each web browser is different, so we suggest looking for such options in the 'Help' section of your web browser. Please be aware that such actions may cause certain functionalities of our website to stop working.<\/p>\n\n\n\n<p><strong>Our use of remarketing.&nbsp;<\/strong><\/p>\n\n\n\n<p>During visits to our website, cookies are used to generate data that Google collects and processes. You can prevent this by downloading and installing a browser add-on available at the following link: <a href=\"https:\/\/support.google.com\/analytics\/answer\/6004245?hl=hr&nbsp;\">https:\/\/support.google.com\/analytics\/answer\/6004245?hl=hr&nbsp;<\/a><\/p>\n\n\n\n<p>For more information about the processing of user data on the Google Analytics service, please refer to Google's privacy policy: <a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout?hl=hr\">https:\/\/tools.google.com\/dlpage\/gaoptout?hl=hr<\/a><\/p>\n\n\n\n<p>There are currently several websites for disabling cookie storage for various services. You can find more information at the following links:&nbsp;<\/p>\n\n\n\n<p><a href=\"http:\/\/www.allaboutcookies.org\/\">allaboutcookies.org&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/www.youronlinechoices.eu\/\">youronlinechoices.eu<\/a>&nbsp;<\/p>\n\n\n\n<p><a href=\"http:\/\/www.aboutads.info\/\">aboutads.info<\/a>&nbsp;<\/p>\n\n\n\n<p><strong>Personal data we receive from another source.&nbsp;<\/strong><\/p>\n\n\n\n<p>Finally, it is possible that we receive personal data about you from another source. For example, we may receive data via 'social networks' if you 'like' our page on Facebook or start following us on another 'social network'. In such cases, it is possible that we will receive personal data about you through these platforms, and we will use it exclusively for the purpose of pursuing a legitimate interest. For the purposes of this Policy, we consider such data as Personal Data received from another source.&nbsp;<\/p>\n\n\n\n<p><strong>Privacy rules for the use of social networks \u2013 the use of 'sharing' and 'liking'.&nbsp;<\/strong><\/p>\n\n\n\n<p>If you 'share' content with friends or 'like' or 'follow' Chester via a social network we use, for example Facebook, you may receive cookies from one of those websites. We do not have control over the settings of these cookies, but we recommend that you check the 'Privacy Policies' of these third-party websites.<\/p>\n\n\n\n<p><em>Facebook:<\/em><\/p>\n\n\n\n<p>For more information on the purpose and scope of data collection, further processing and use of data by Facebook, as well as your related rights and settings options to protect your privacy, please see Facebook's privacy policy: <a href=\"https:\/\/www.facebook.com\/policy.php\">https:\/\/www.facebook.com\/policy.php<\/a> &nbsp;<\/p>\n\n\n\n<p><em>Instagram:&nbsp;<\/em><\/p>\n\n\n\n<p>For additional information about the scope and use of data by Instagram and related rights, please refer directly to Instagram: <a href=\"https:\/\/help.instagram.com\/155833707900388\">https:\/\/help.instagram.com\/155833707900388<\/a><\/p>\n\n\n\n<p id=\"obrada-podataka\"><strong>Data processing.<\/strong><\/p>\n\n\n\n<p>We use data obtained about Users for one or more of the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To personalize the user experience (the collected information helps us better respond to individual User needs);<\/li>\n\n\n\n<li>To improve our website (we continuously strive to improve our website's offerings based on feedback we receive from our visitors);<\/li>\n\n\n\n<li>To establish a primary communication channel;<\/li>\n\n\n\n<li>To establish a primary communication channel;<\/li>\n<\/ul>\n\n\n\n<p><strong>With whom do we share your data?<\/strong><\/p>\n\n\n\n<p>When necessary, we will share personal data about you with the following categories of recipients:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collaborators in ALCATRAZ d.o.o. \u00a0<\/li>\n\n\n\n<li>Third parties that have information about your finances, such as financial or credit institutions.<\/li>\n\n\n\n<li>Public authorities, when, acting in good faith, we have reason to believe it is necessary to comply with a legal obligation; or<\/li>\n\n\n\n<li>Other service providers who provide a certain service on our behalf (for example, delivery services), or possibly third-party IT service providers with whom we have concluded appropriate personal data processing agreements (or there are other suitable mechanisms in place).&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Other websites&nbsp;<\/strong><\/p>\n\n\n\n<p>Our website may contain links to other websites. These General Business Terms and Conditions apply only to the websites managed by ALCATRAZ d.o.o. Therefore, when you click on a link that takes you to other websites, you should read their rules and privacy policies.\u00a0<\/p>\n\n\n\n<p><strong>Data protection<\/strong><\/p>\n\n\n\n<p>To protect personal data received through the website, we use physical, technical, and organizational security measures. We continuously upgrade and test our security technology. We restrict access to personal data only to those employees who need to know that information in order to provide benefits or services.&nbsp;<\/p>\n\n\n\n<p>In addition, we educate our employees about the importance of data confidentiality and maintaining the privacy and protection of your data.<\/p>\n\n\n\n<p>Personal data exchanged between you and us via our website is transmitted using state-of-the-art connections. All used IT systems are protected from unauthorized access by security systems, and employees are bound by data confidentiality. However, ALCATRAZ d.o.o. has no influence on data transmission over the Internet and therefore cannot rule out misuse of access by third parties.\u00a0<\/p>\n\n\n\n<p><strong>Storage and retention period of data.<\/strong><\/p>\n\n\n\n<p>All data is stored in databases and repositories on our own web server. We will not transfer or store data in countries outside the European Union. We retain and protect personal data for the duration of the business relationship in accordance with relevant legal regulations and the Data Protection Regulation.<\/p>\n\n\n\n<p><strong>Individual rights.<\/strong><\/p>\n\n\n\n<p>If a User wants to know if we possess and process their personal data, or if they wish to access their personal data, they can contact us at info@chester.hr.<\/p>\n\n\n\n<p>They can also request information about: the purpose of the data processing, the categories of personal data being processed; who else outside our company has received personal data from us; what the source of the personal data is (if it was not provided directly to us) and how long we will retain the data. They have the right to correct personal data we hold if it is inaccurate. They can also, with certain exceptions, request that we delete data or cease processing it. They can request that we stop using personal data for direct marketing purposes.<\/p>\n\n\n\n<p>If technically feasible, we will, upon request, send the personal data to the User or transfer it directly to another controller.<\/p>\n\n\n\n<p>If you submit a request to send personal data to info@chester.hr, we will comply with that request within a reasonable period of 14 working days. If we cannot meet the request within a reasonable timeframe, we will notify the User of the date by which we will fulfill the request. If, for any reason, we are unable to fulfill this request, we will send an explanation as to why we could not comply with your request.<\/p>\n\n\n\n<p>Based on the General Data Protection Regulation, you have the following rights:&nbsp;<\/p>\n\n\n\n<p><strong><em>Right to object.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>This right allows you to object to the processing of your personal data in cases where we process your personal data on one of the following legal grounds:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>because the processing of personal data is in our legitimate interest; or&nbsp;<\/li>\n\n\n\n<li>in order to fulfill a contractual obligation; or&nbsp;<\/li>\n\n\n\n<li>for scientific, research, marketing, or statistical purposes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>In these circumstances, the case of processing your personal data based on legitimate interest will most often be applicable. If we are unable to demonstrate that we have a compelling and legitimate basis for processing your personal data that outweighs your rights and interests, we will cease processing your personal data.&nbsp;<\/p>\n\n\n\n<p><strong><em>Right to withdraw consent&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>In cases where we have obtained your consent for certain actions, you are entitled to withdraw the given consent at any time, and we will cease using your personal data for that purpose, unless we believe there is an alternative legal basis justifying the continued processing of your personal data for that purpose, in which case we will inform you accordingly.&nbsp;<\/p>\n\n\n\n<p><strong><em>Right of access.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>You can also request information about the purpose of the data processing, the categories of personal data being processed, who else outside our company has received personal data from us, what the source of the personal data is (if you did not provide it directly to us), and how long we will retain the data.&nbsp;<\/p>\n\n\n\n<p>If technically feasible, we will, upon request, send your personal data to you or transfer it directly to another controller.&nbsp;<\/p>\n\n\n\n<p>At any time, you are authorized to request a copy of the information we hold about you, as well as to request us to modify, update, or delete that data. We may ask you for additional information regarding your request. If we grant you access to the data we hold about you, we will do so free of charge, unless the processing of the request is manifestly unfounded or excessive. If you request additional copies of this data from us, a reasonable administrative fee may be charged. Your request may be rejected in cases where it is legally and statutorily permitted.&nbsp;<\/p>\n\n\n\n<p><strong><em>Right to erasure.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>Under certain circumstances, you are entitled to request that we \"erase\" your personal data. For example, you have this right in the following cases:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your data is no longer necessary for the purpose for which it was initially collected; or&nbsp;<\/li>\n\n\n\n<li>You have withdrawn the consent you gave us for processing your personal data and there is no other legal basis for us to continue processing your personal data (in cases where the legal basis for processing personal data is consent); or&nbsp;<\/li>\n\n\n\n<li>The data has been processed without a valid legal basis; or&nbsp;<\/li>\n\n\n\n<li>Erasure of data is necessary for us to comply with our obligations arising from the law; or&nbsp;<\/li>\n\n\n\n<li>You have objected to the processing of personal data, and we are unable to prove the existence of a legitimate legal basis that outweighs your rights and interests, which would authorize us to continue processing your personal data.<\/li>\n\n\n\n<li>We are authorized to reject your request for data deletion only in a limited number of cases, and in such instances, we will provide you with a detailed explanation of the reasons for refusal.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Right to restriction of processing&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>Under certain circumstances, you have the right to request that we restrict the processing of your personal data, for example, if you contest the accuracy of the personal data we hold about you or if you object to the processing of your personal data based on our legitimate interest. If we have shared your personal data with third parties, we will inform them about the restriction on processing, unless this is impossible or would cause disproportionate difficulties. Of course, we will notify you of any lifting of the restriction on the processing of your personal data.&nbsp;<\/p>\n\n\n\n<p><strong><em>Right to rectification&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>You have the right to correct personal data we hold if it is inaccurate. You can also, with certain exceptions, request that we delete data or cease processing it. You can request that we stop using personal data for direct marketing purposes.<\/p>\n\n\n\n<p>You have the right to request the correction of any inaccurate or incomplete information we have about you. If we have shared data about you with third parties, we will inform them of the correction, unless it is impossible or would cause disproportionate difficulties. You are also entitled to request information about the third parties to whom we have disclosed inaccurate or incomplete personal data. If we deem it not reasonably feasible to comply with your request, we will notify you and explain the reasons for such a decision.&nbsp;<\/p>\n\n\n\n<p><strong><em>Right to data portability&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>If you wish, you are entitled to request the transfer of your personal data to another controller. This right essentially means that you can request that your personal data be provided or transferred to a third party. To enable this, we will provide you with your data in a common, machine-readable format so that you can transfer the personal data to a third party. This right applies if it concerns: (i) data that we process automatically (without human intervention); (ii) data that you have provided to us; and (iii) data that we collect and process based on your consent or for the purpose of fulfilling a contract.<\/p>\n\n\n\n<p><strong>Retention period of your personal data&nbsp;<\/strong><\/p>\n\n\n\n<p>In accordance with your rights as a data subject, we will retain data in compliance with relevant regulations, whereby retention periods may depend on fulfilling certain obligations based on specific regulations. In any case, once it is determined that we no longer need data about you and that the statutory retention periods for such records and data have expired, we will delete personal data about you.&nbsp;<\/p>\n\n\n\n<p><strong>How to contact us&nbsp;<\/strong><\/p>\n\n\n\n<p>In case you wish to exercise any of the mentioned rights or withdraw the consent you have given for the processing of your personal data (in cases where consent is the legal basis for processing your personal data), please contact us. Please note that we will keep a record of our communication so that we can promptly resolve any disputed issues.<\/p>\n\n\n\n<p>You can contact us at any time in the following ways:&nbsp;<\/p>\n\n\n\n<p>ALCATRAZ d.o.o., Keseri 21, Je\u017edovec, 10250 Lu\u010dko<\/p>\n\n\n\n<p>E-mail: info@chester.hr<\/p>\n\n\n\n<p>Web: https:\/\/www.chester.hr\/<\/p>\n\n\n\n<p><strong>Notification of personal data breach<\/strong><\/p>\n\n\n\n<p>In the event of a personal data breach, we will notify the User whose data has been compromised and the competent supervisory authority via email within 72 hours, informing them of the scale of the breach, the data involved, any potential impact on our services, and our planned measures to secure data and limit any harmful effects on individuals.<\/p>\n\n\n\n<p><strong>Changes to our privacy policy<\/strong><\/p>\n\n\n\n<p>We reserve the right to amend this privacy policy in accordance with changes to legal regulations, company business policies, or other circumstances affecting the data protection area. In case of changes, we will notify Users about them on the website and update the date of the privacy policy amendment.<\/p>\n\n\n\n<p>We regularly review these General Business Terms and Conditions and supplement them with additional information as needed because we care about your privacy. They were last updated on June 9, 2024.<\/p>\n\n\n\n<p><strong>Right to lodge a complaint with the competent authority<\/strong><\/p>\n\n\n\n<p>At any time, the User can file a complaint with the supervisory authority regarding our collection and processing of personal data. In the Republic of Croatia, a complaint can be submitted to:<\/p>\n\n\n\n<p>The Agency for Personal Data Protection (AZOP).&nbsp;<\/p>\n\n\n\n<p>Agency for Personal Data Protection, Marti\u0107eva ulica 14, HR \u2013 10 000 Zagreb.<\/p>\n\n\n\n<p>Tel. 00385 (0)1 4609-000, Fax. 00385 (0)1 4609-099<\/p>\n\n\n\n<p>E-mail: <a href=\"mailto:azop@azop.hr\">azop@azop.hr<\/a>, Web: www.azop.hr<\/p>\n\n\n\n<p id=\"zavrsne-odredbe\"><strong>Final provisions<\/strong><strong><\/strong><\/p>\n\n\n\n<p>When ordering products on the website https:\/\/chester.hr\/ as a legal entity, you are not considered a consumer, and the sections of these Terms of Use titled \"Material Defects,\" \"Right to Unilaterally Terminate the Contract,\" and \"Notice of Written Consumer Complaint Procedure\" do not apply to you. In that case, the relevant provisions of the Obligations Act and the Electronic Commerce Act apply to you.<\/p>\n\n\n\n<p>The Trader is authorized, without prior notice, to change the content of these notifications and terms of use at any time. Therefore, upon each visit to the online store, it is necessary to familiarize yourself with the notifications and terms of use, as the Trader will not be liable for any consequences arising from changes to the content. The User is responsible for acquiring and maintaining their own computer equipment, including all software and hardware they own and use, as well as any other equipment necessary for accessing and using these websites, and all associated costs. The company ALCATRAZ d.o.o. is not responsible for any damage to the User's equipment that may occur as a result of using these websites.<\/p>\n\n\n\n<p>This website is private property. All mutual communication and interaction that takes place via these websites must comply with these General Business and Usage Terms. Users may not publish or transmit through this website any materials that endanger or in any way violate the rights of others, any material that is by nature illegal, threatening, offensive, defamatory, that invades or threatens privacy, that is vulgar, obscene, or otherwise undesirable in civil communication, that encourages unlawful activities, or otherwise violates any regulation, and that, without the explicit, prior, written approval of the company ALCATRAZ d.o.o., contains advertising or an offer of any products and services. The User may not use this website for advertising or conducting any commercial, religious, political, or non-commercial promotion.<\/p>\n\n\n\n<p>All materials found on the chester.hr websites are the exclusive property of the company ALCATRAZ d.o.o., or are used with the explicit permission of the copyright holder and trademark and\/or design rights owner. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLISHING, LINKING, DEEP LINKING, OR OTHER MODIFICATION OF THESE WEBSITES WITHOUT THE EXPLICIT WRITTEN PERMISSION OF THE COMPANY ALCATRAZ d.o.o. IS STRICTLY PROHIBITED! Violation of the General Business and Usage Terms may lead to the initiation of legal proceedings and\/or criminal prosecution against the offender for infringement of copyright, trademark rights, or any other form of intellectual property rights.<\/p>\n\n\n\n<p>The website contains materials protected by copyright, trademark, design, and other information covered by the rights of natural or legal persons, including, but not limited to, texts, software, photographs, video materials, graphics, music, sound, as well as the entire content of the chester.hr websites, in accordance with the regulations of the Republic of Croatia. The User may not modify, publish, transmit, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part. The User may download, print, and store copyrighted materials only for their own use. Copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material is not permitted without the explicit written permission of the company ALCATRAZ d.o.o. and the copyright holder.<\/p>\n\n\n\n<p>The User may not post, publish, or otherwise make available on this website any material that is subject to copyright, trademark, or other intellectual property rights without the explicit permission of the rights holder. The company ALCATRAZ d.o.o. has no obligation to report to the User or assist in determining whether any material is subject to copyright. The User is solely and exclusively responsible for any damage that may arise from copyright infringement, trademark misuse, and other intellectual property rights violations, or any issues related to the publication of such materials. By posting material on any publicly accessible part of these websites, the User declares that they are the rights holder to those materials and explicitly grants the company ALCATRAZ d.o.o. a time- and space-unlimited, free, permanent, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in part or in whole). The User also grants other end users the right to access, view, store, or reproduce that material for their own use. This gives the company ALCATRAZ d.o.o. the right to modify, copy, publish, and distribute any material made available by the User on the chester.hr website.<\/p>\n\n\n\n<p>The User expressly agrees that the use of the chester.hr website is solely at the User's own risk, so the company ALCATRAZ d.o.o. does not guarantee (I) THE CONSEQUENCES THAT MAY ARISE FROM THE USE OF THIS WEBSITE, OR (II) THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, OR GOODS PROVIDED THROUGH THIS WEBSITE.<\/p>\n\n\n\n<p>The User's liability covers all damages, or possible injuries caused by any error, omission, interruption, deletion, defect, operational or transmission delay, computer virus, communication line failure, theft, destruction, unauthorized access, alteration, or misuse of records, breach of contract, misconduct, negligence, or any other action. The User expressly acknowledges that the company ALCATRAZ d.o.o. is not liable for offensive, inappropriate, or unlawful conduct by the User or third parties and that the risk of damages resulting from the aforementioned lies entirely with the User. In no event shall the company ALCATRAZ d.o.o. be liable for any damages that may arise as a result of using or being unable to use these websites. The User expressly confirms that the terms of this section apply to the entire content of the website.<\/p>\n\n\n\n<p>In addition to the previously stated terms, the company ALCATRAZ d.o.o. will not be liable, regardless of cause or duration, for any errors, inaccuracies, or other defects, unsuitability, or lack of authenticity of the information found on this website, nor for any delay or interruption in transmitting information to the User, or for any claims or losses arising therefrom. None of the above-mentioned parties will be liable for any claims or losses by third parties, including lost profits.<\/p>\n\n\n\n<p>The company ALCATRAZ d.o.o. is not responsible for any content that a user, subscriber, or unauthorized user may post on the website. The company ALCATRAZ d.o.o. reserves the right to change, adapt, modify, delete, or remove any content it deems inappropriate.<\/p>\n\n\n\n<p>The User confirms that all discussions, ratings, comments, private messages, are public and not private in nature, and therefore employees of the company ALCATRAZ d.o.o. may monitor the User's communications without their knowledge and explicit permission.<\/p>\n\n\n\n<p>The User agrees to indemnify and hold harmless the company ALCATRAZ d.o.o. from all claims for compensation and expenses, including legal representation costs, that may arise from the use of these websites by the User.<\/p>\n\n\n\n<p>The User agrees to indemnify and hold harmless the company ALCATRAZ d.o.o. from all claims for compensation and expenses, including legal representation costs, that may arise from the use of these websites by the User.<\/p>\n\n\n\n<p>The User can send their inquiries and comments in writing, by mail or email, and the company ALCATRAZ d.o.o. will send a written response by mail or email within the legal timeframe.<\/p>\n\n\n\n<p>The company ALCATRAZ d.o.o. is a distributor (and not a publisher) of content provided by third parties and Users. The company ALCATRAZ d.o.o. does not guarantee the accuracy, completeness, or usefulness of any content, nor its merchantability or suitability for any particular purpose.<\/p>\n\n\n\n<p>The company ALCATRAZ d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the chester.hr website by anyone who is not an authorized representative of the company ALCATRAZ d.o.o. Under no circumstances shall the company ALCATRAZ d.o.o. be liable for any loss or damage arising from the User's reliance on information obtained via the chester.hr website. The User bears full responsibility for evaluating the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through the chester.hr website. Legal disputes that may arise as a result of using these websites (unless otherwise specified by a separate agreement) fall under the jurisdiction of the court in Zagreb and are resolved in accordance with the applicable regulations of the Republic of Croatia. By using these websites, the User agrees that any dispute or claim arising out of or relating to these Terms, or their enforcement, falls under the jurisdiction of the court in Zagreb.<\/p>","protected":false},"excerpt":{"rendered":"<p>OP\u0106I UVJETI POSLOVANJA TRGOVA\u010cKOG DRU\u0160TVA ALCATRAZ d.o.o Sadr\u017eaj OP\u0106I PODACI O TRGOVCU&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;. OP\u0106E INFORMACIJE\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026. Zna\u010denje pojmova\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026. Glavna obilje\u017eja proizvoda\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026&#8230; Postupak sklapanja ugovora\/Naru\u010divanje\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.. Cijena\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026 Pla\u0107anje\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026. Otprema (dostava) i preuzimanje&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Povrat, reklamacija, zamjena&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;. Pravo na otkazivanje\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.. Materijalni nedostaci Primjedbe i prigovori&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Za\u0161tita osobnih podataka Korisnika&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.. Zavr\u0161ne odredbe\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026 OP\u0106I PODACI O TRGOVCU Naziv: ALCATRAZ d.o.o. za usluge informacijskog [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16874","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/pages\/16874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/comments?post=16874"}],"version-history":[{"count":21,"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/pages\/16874\/revisions"}],"predecessor-version":[{"id":19357,"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/pages\/16874\/revisions\/19357"}],"wp:attachment":[{"href":"https:\/\/www.chester.hr\/en\/wp-json\/wp\/v2\/media?parent=16874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}